Key Success Program: the key to your success.
360° support from our official team of Account Managers. Receive exclusive personalized support for your company’s needs, provided directly by the Italian team of Alibaba.com.
Request a free consultationA dedicated account manager always by your side
Why join the Key Success Program?
Key Account Manager Consulting
Dedicated Account Manager
You will have a dedicated Account Manager who will support you in creating your online presence with in-depth and tailored advice.Full support
The Account Manager will support you both in operational and strategic activities as well as in problem-solving.
Personalized Offer
We provide different packages to meet your needs. The account manager can support you in the initial phase or follow you in the long-term management of your account from the first months to the following years.
Operational Support
The service provides a quick solution to everyday management problems, helping you save time and achieve the best business results. We will take care of:
Configuring your account.
Configuring your account.
Setting up your digital store and publishing your products.
Setting up your digital store and publishing your products.
Setting up and optimizing marketing campaigns.
Setting up and optimizing marketing campaigns.
High-level Training
- You will be invited to individual 360-degree counseling sessions
- You will have access to a complete series of training courses to optimize performance on the platform
- You will have access to an exclusive training program with experts in the digital industry
A customizable solution tailored to your needs
Operational support
- Posting of products
- Product optimization
- Creation of online store (desktop & mobile)
- SEO optimization
- Title & keyword setup
- Showcase management
Strategic support
- Account diagnosis
- Performance report
- Digital consultancy
- Dedicated training
- Individual support
Advanced support
- KWA setup and consulting
- Customized training for Inquiries management
- Customized training for RFQ
- Consulting on commercial request management
Discover the available packages.
Basic package
This package offers strategic and operational support to companies in their first months on Alibaba.com.
Our account manager will help you create your online presence and support you in acquiring all the necessary technical skills, so that even after the on-boarding phase is completed, you will be able to manage your account independently.
3 Months
Standard Package
The service is designed for companies that need support in the daily management of their account and aim to improve performance through all the technical tools provided by the platform.
The focus of the package is on management consulting for potential business opportunities and through a series of specific and constant analyses of the account to identify and suggest improvements.
12 Months
Pacchetto premium
The Premium Service aims to provide: Operational support during the on-boarding phase. Constant consultancy and guidance on how to fully utilize all the tools provided by the platform.
Thanks to constant coaching, the company will receive all the support from the initial stages of setting up the account, to the use of more advanced tools such as keyword marketing campaigns and livestreaming.
12 Months
Basic
Standard
Premium
Price
Dedicated Training
360° training to improve platform performance
Diagnosis for account setup
Customized initial assessment to identify the content to be included on the platform. Customized training for direct purchase requests
Individual guide to optimal use of direct purchase requests and instant messages Customized RFQ Support
Setting up RFQ to identify the best business opportunities. Performance report (monthly)
Performance analysis with details on KPIs to achieve for the Star Rating. Diagnosis analysis (monthly)
Ad hoc presentation on the performance of the profile and suggestions on actions to take to improve performance. Presentation of new initiatives by Alibaba.com. Keyword advertising: dedicated consultancy (upon request)
Personalized consulting on how to best use, set up and manage marketing campaigns. Servizi a valore aggiunto in omaggio (gestiti da terze parti)
Creating an online store (desktop and mobile).
Creating graphic content to best showcase the strengths of the company and its products. Online store update
Every 4 months, the contents of the online store on Alibaba.com will be updated. Up to 100 premium products.
Creation of high-quality product pages. Up to 200 premium products.
Creation of high-quality product pages. SEO Optimization
Every 3 months, titles and keywords will be optimized with the aim of improving the visibility of the products posted on Alibaba.com. Showcase setup
Personalized guide on how to set up and manage products in the online store. 
Light Package 3 months
The service is designed for mature companies that want additional support in managing daily activities on the platform and want to improve performance through technical tools such as KWA, RFQ, Inquiries, etc.
For 3 months, the client will receive personalized and constant training.
3 Months
Light 6 months package
The service is designed for mature companies that want additional support in managing daily activities on the platform and want to improve performance through technical tools such as KWA, RFQ, Inquiries, etc.
For 6 months, the client will receive personalized and constant training.
6 Months
Plus Package
The service is ideally designed for mature companies that want additional support in managing daily activities on the platform and want to improve performance through technical tools such as KWA, RFQ, Inquiries, etc.
They will also receive dedicated consultation from the account manager on product optimization.
12 Months
Light 3 mesi
Light 6 mesi
Plus
Prezzo
Dedicated Training